Our happy customers
We’re always delighted to receive great feedback from our customers. Here’s what some of them have to say:
“I would highly recommend them as a result of their excellent service, workmanship and competitive prices.
Platinum Plumbers have just installed a complete new boiler for my in-laws and were professional and very caring.
I called Rob because my in-laws boiler broke down right when the cold weather and snow was about to hit.
Rob’s team were there almost immediately, gave a price and said because of the weather forecast, they would move things around to get there the next day. They pulled out all the stops, started work and even brought some heaters with them, like I said very caring.
They carried out a great job and my in-laws are more than happy. They have asked me to thank Rob and his team for looking after them and a great job.”
“After making my staff work in Dickensian freezing office temperatures due to a faulty radiator, I asked Rob of Platinum Plumbers if he would take a look at it.
Expecting Rob to say that it was really too small a job, I was so pleased with his eagerness and enthusiasm to come out and take a look.
Arriving with his able apprentice Sam, Rob took the time and care to explain what the fault was likely to be and the options available to hopefully repair. This included the consequence that could occur if the simple repair option did not work.
The upshot was that Rob got the radiator working within just a few minutes but stayed to ensure that it was fully functioning.
Rob is a professional, trustworthy and very knowledgeable heating engineer. I hope to have the opportunity of referring him to many others and have no hesitation in saying that you should do the same.”
Martin Wilcox, Director ChildAid
“We have used Rob and his team for over 6 years now for various plumbing works. The job last week was completed by Ashley and Sam. It was carried out by Ashley to the highest standard, with respect, courtesy and consideration throughout the whole day. Rob is an excellent leader and his high standard of training of the apprentices who complete the road with him is evident in his latest, Ashley. Rob has been the making of Ashley who we first met in his early years and who has proved himself to be confident, competent and very courteous in his service delivery. Rob has always explained what will be done and why and takes time to listen and answer questions and has always given us the best advice presenting us with all the possible options with prices and long-term value of each one. There are no “hidden” price extras. Not only is he very skilled at his trade, he is a very pleasant, honest and courteous person. Further, their arrival was prompt and Rob kept us informed of any delays if so, the ETA. On the one rare occasion we had to call Rob about something minor after completion of the work, he sent someone quickly and without question, to remedy. In short, after our long, varied experience with many tradesmen during a complete house refurbishment some years back, we would have absolutely no hesitation in recommending Platinum Plumbers to anyone as they are really the best we have encountered. Well done to Rob!”
Matthew & Esther, Eltham
I must say how good it is to come across a company like this, efficient, friendly and punctual. I contacted Rob following a recommendation from a neighbour, he sent 2 of his team Ashley and Jamie within 24 hours, both great lads very polite and attentive, everything was explained so well. First problem sorted within a couple of hours and the bathroom was left completely clean and tidy. I was so pleased I recommended them to another neighbour immediately.
Paul R, London
Rob and his team have handled work on my property for 6 years now, both plumbing, gas, and new boiler fitting. Rob always tells me all the information that the job will entail and gives me the options. JBS are efficient in communication and completion. I have always been able to rely on his skills and judgements.
Efficient friendly definitely use them again
I first used Rob over 10 years ago when we had a problem with the boiler. I was impressed by his professional approach. He (and his then apprentice) committed to and arrived at the appointed time, examined the boiler and explained the problem. He showed me the problem. Then he explained my options and the likely costs involved. I also observed him instructing, guiding and inspecting the work done by his apprentice. He was very thorough. The work was exemplary. (And neat!) I’ve continued to use Rob and his team with full confidence ever since then. Highly recommend.
Rob, and the rest of his team are unfailingly punctual, tidy and polite. Rob ensures you have the information needed to make a decision on the job you need doing. We have used them regularly over the last few years and have always been happy with the final results.
We have just moved for the second time. This is our second move new boiler, only this time it was a complete new system. The team were great, friendly, approachable and tidy! At the end of each day I came home to a clean and tidy working area. Rob was very fair explaining all the (small) risks that could happen when changing over from a conventional to combi boiler, fortunately everything went well. Rob is a perfectionist and sets high standards, the boys all know this and so it is reflected in their work. I will continue to recommend them.
Rob and the team were a pleasure to work with. Provided a quote with multiple options, provided sound and helpful advice (answered questions I hadn’t even thought of!), were very flexible and did a fantastic job. So happy with my bathroom – would recommend them to anyone – great company, lovely people.
T J, London
Prompt and efficient service. Rob and Justin give good advice and fair explanation of options. All work carried out satisfactorily and as they have explained. We have used them now for several years and are very happy to recommend to others.
Platinum Plumbers made extensive alterations to the house, to convert an upstairs bathroom into a shower room with level access for a disabled person. Rob, the owner of the business, carefully discussed, noted and priced each part of the work, so that both of us were clear what to expect. He aimed to work thoroughly, so that there would be no leaks etc even years after his plumbers had left. With one exception he succeeded. (Afterwards I was able to make a tool and remedy the defect myself). Justin, the supervisor, works so well with customers. He usually checked with me to fit the pipes etc just where I wanted them, and was willing to alter their position if in the wrong place. I used Platinum Plumbers again only a few weeks later. They renewed a cold water tank in the loft, with all the pipework. They worked hard and completed all the work successfully in one long day.
Very polite, kept us informed of what was happening. Completed the job efficiently and cleared away well. Would recommend.
We couldn’t be happier with the work Platinum Plumbers have done, from the start, helping us decide what would work and what wouldn’t in our new bathroom, through to the quality of the work, and of the finish. They kept to their quote, and finished on time, and were extremely diligent and hardworking throughout – as well as being friendly and always courteous. Every little detail was looked after. We will be using them again.
Fabulous service. Highly recommended.
Rob, Justin and the rest of the guys are punctual, tidy and polite. Rob ensures that you have as much information as you need to make an informed decision on any job you need doing. I have used this company several times over the last few years, I have always been very happy with the end results and I can highly recommend them to anyone.
Which? Trusted Traders Consumer
Rob and Justin have done various jobs for us over the years and we’ve always been really pleased with their work. We first met them when my landlord used them to fit a new boiler and they did a great job, so when we bought a house 3 years ago we used them to fit a new boiler. Since then they’ve done a few smaller jobs for us as we’ve done work on different bits of the house. They always do a great job, they are tidy and clean up after themselves, and communicate well before and during the job. I’d really recommend them.
Serviced boilers, fixed heated towel rail. All work is always done to perfection, the only standard they know!
Platinum were friendly and trustworthy. It was important to me that I felt able to communicate well with the tradesmen working at my property and Platinum always replied to me when I got in touch. We had new radiators and a new boiler fitted and we are happy with the speed and quality of the work. Platinum also chatted through any concerns or ideas we had so that we could come to a conclusion on what to do e.g. best location for a radiator.
Very pleased with the whole service I received from Platinum Plumbers. They arrived on time and managed to fix the leak on my toilet in no time at all and without leaving any mess. The boys were smartly dressed and courteous at all times and while they were here they also fitted a new outside tap in my garden. Would definitely recommend.
Click HERE to read more testimonials on our Which? Trusted Traders page.
Where we cannot resolve a complaint using our own complaints procedure, as a Which Trused trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website.
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